Job Description
We are looking for a highly skilled and empathetic Weekend Customer Support Specialist to join our remote team based in Washington, DC. This is a Direct Hire position offering a stable career path, competitive benefits, and the flexibility of working from home.
In this role, you will be the first point of contact for our valued customers during peak weekend hours. You will resolve technical issues, answer inquiries, and ensure a seamless user experience. If you excel under pressure and have a passion for helping others, we want to hear from you.
Responsibilities
- Provide top-tier technical support and troubleshooting for software and hardware issues via chat, email, and phone.
- Manage and resolve high-priority customer tickets within the Service Level Agreement (SLA) timeframes.
- Document all interactions and solutions in the CRM system accurately and efficiently.
- Collaborate with the internal engineering and product teams to escalate complex issues.
- Assist in the onboarding of new features by gathering user feedback during the weekend shifts.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 2 years of experience in technical support or customer service.
- Strong understanding of Windows, macOS, and common office software.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Excellent written and verbal communication skills with a focus on empathy and clarity.
- Ability to work independently in a remote environment with high self-motivation.