Job Description
Join our dynamic team at Urban Tech Solutions as a Part-Time Customer Support Specialist! We're seeking enthusiastic individuals to deliver exceptional service while working in a fast-paced, tech-forward environment. This role offers immediate start and flexible scheduling, perfect for students or professionals seeking supplemental income. You'll gain valuable experience in customer relations, problem-solving, and digital tools while contributing to our mission of innovating urban tech solutions.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Troubleshoot technical issues for smart home devices and mobile applications
- Document interactions in CRM systems and escalate complex cases to senior specialists
- Collaborate with sales team to upsell relevant service packages
- Maintain detailed knowledge of product updates and company policies
- Support weekend and evening shifts based on operational needs
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months of customer service or call center experience preferred
- Proficiency with Windows OS and basic troubleshooting techniques
- Exceptional verbal/written communication skills in English
- Ability to multitask in a fast-paced digital environment
- Reliable transportation for in-office training sessions
- Flexible availability including weekends and holidays