Job Description
Join our dynamic team as an Entry Level Remote Customer Support Specialist in sunny Florida! We're urgently hiring motivated individuals to deliver exceptional service to our growing client base. Enjoy the flexibility of remote work while launching your career in tech with competitive benefits and growth opportunities. No prior experience required – we provide comprehensive training!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Document cases accurately in CRM systems and follow escalation protocols
- Collaborate with cross-functional teams to resolve complex issues
- Meet daily performance metrics including response times and resolution rates
- Contribute to knowledge base articles and process improvements
- Participate in ongoing training sessions to enhance product knowledge
- Support weekend/holiday rotations as needed (1-2 weekends per month)
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or support experience
- Strong written and verbal communication skills
- Proficient with Microsoft Office Suite and web-based tools
- Self-motivated with ability to work independently in remote setting
- Reliable high-speed internet connection and quiet workspace
- Ability to adapt to changing technologies and processes
- Florida residency required (due to state-specific compliance needs)