Job Description
Welcome to Apex Logistics & Support, where we are committed to fostering a culture of growth and excellence. We are currently seeking a highly motivated Customer Service Representative to join our dynamic team in Toledo, OH.
We understand that talent comes in many forms, and we do not require a university degree to succeed here. We prioritize skills, attitude, and a passion for customer satisfaction. If you are ready to launch a rewarding career with a company that values your potential, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($17.00 - $22.00/hr)
- Comprehensive health benefits package
- Paid time off and holidays
- Opportunities for advancement within the company
Don't let a lack of a degree hold you back. Apply today and start your journey with Apex Logistics.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Diagnose and resolve technical issues or service requests using troubleshooting protocols.
- Maintain accurate and up-to-date records of all customer interactions in our CRM database.
- Collaborate with the logistics and support teams to ensure seamless service delivery.
- Identify trends in customer feedback to suggest process improvements.
- Provide exceptional service to ensure high customer retention and satisfaction scores.
Qualifications
- High school diploma or GED (equivalent to no degree required).
- Basic computer proficiency and ability to learn new software quickly.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Problem-solving mindset and attention to detail.
- Valid driver’s license is a plus.