Job Description
Are you a natural problem solver with a passion for helping others? Apex Solutions Group is currently seeking a Customer Service & Technical Support Specialist to join our dynamic team in Henderson, NV. We are proud to be an equal opportunity employer and prioritize skills, attitude, and potential over traditional degree requirements.
In this role, you will be the first point of contact for our valued clients, assisting them with technical inquiries, troubleshooting issues, and ensuring their experience with our brand is nothing short of exceptional. If you thrive in a fast-paced environment and want to launch or advance your career in tech support without a degree, we want to hear from you.
Why Join Us?
- No Degree Required: We focus on what you can do, not just your paper qualifications.
- Competitive Pay: Hourly rate between $18.00 and $24.00 based on experience.
- Modern Environment: Work in a state-of-the-art facility in Henderson, NV.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Troubleshoot technical issues and provide clear, step-by-step solutions to end-users.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Collaborate with the IT and Engineering teams to escalate complex technical tickets.
- Identify opportunities to improve customer satisfaction and process efficiency.
- Conduct basic software training sessions for new customers.
Qualifications
- High school diploma or equivalent (Bachelor's degree is not required).
- Strong verbal and written communication skills.
- Basic computer literacy and familiarity with operating systems.
- Able to multi-task and manage time effectively in a high-volume setting.
- Previous customer service or technical support experience is a plus but not mandatory.
- Ability to work full-time, Monday through Friday.