Job Description
Are you looking for a flexible schedule? We are currently urgently hiring for our Weekend Shift team in Memphis, TN. This is a unique opportunity to work Remote while enjoying the benefits of a competitive hourly rate and a supportive work environment. If you are reliable, detail-oriented, and looking for a new career path, we want to hear from you today.
At Apex Support Solutions, we pride ourselves on delivering exceptional service to our clients. Our Weekend Shift team plays a critical role in maintaining our high standards of quality and customer satisfaction. Join a dynamic team that values your time and offers growth opportunities within the company.
Why Join Us?
- Flexible Schedule: Enjoy your weekdays free with our dedicated weekend shifts.
- Remote Work: Work from the comfort of your home in Memphis or anywhere in the US.
- Competitive Pay: Earn a competitive hourly wage with performance bonuses.
- Professional Growth: Access training programs to advance your career in customer service and technical support.
Responsibilities
- Manage and respond to customer inquiries via phone, email, and chat during weekend hours.
- Resolve customer issues efficiently while maintaining a high level of empathy and professionalism.
- Document all interactions and updates in the company CRM system accurately and timely.
- Collaborate with the weekday support team to ensure seamless service continuity.
- Adhere to all company policies, procedures, and quality assurance standards.
- Identify opportunities to upsell or cross-sell products and services to meet sales targets.
- Assist in training new hires to onboard them smoothly into the weekend shift rotation.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous experience in customer service or technical support is a plus but not mandatory.
- Must be available to work weekends, specifically Saturday and Sunday.
- Strong written and verbal communication skills in English.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently with minimal supervision.