Job Description
Are you a problem solver looking for a stable career with the flexibility of remote work? Apex Tech Solutions is urgently hiring Customer Support Specialists in Detroit, MI. We are seeking passionate individuals to join our dynamic team and deliver exceptional technical support to our growing client base.
Why Join Us?
- Weekly Paychecks: Get paid on time, every week.
- Remote Flexibility: Work from the comfort of your home or our Detroit office.
- Professional Growth: Clear pathways for advancement within the tech sector.
- Competitive Benefits: Health insurance, 401(k) matching, and paid time off.
As a key member of our support team, you will be the voice of our brand, helping clients navigate technical challenges with ease and professionalism.
Responsibilities
- Troubleshoot and resolve technical issues via phone, email, and live chat with high efficiency.
- Provide step-by-step guidance to customers on software installation and usage.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with the technical engineering team to escalate and resolve complex tickets.
- Maintain a deep knowledge base of our products to answer inquiries confidently.
- Adhere to company policies and quality assurance standards for every support interaction.
Qualifications
- High school diploma or GED equivalent (Associate's degree preferred).
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work independently in a remote environment with minimal supervision.
- Previous customer service experience is a significant plus.
- Reliable high-speed internet connection is mandatory.