Job Description
Join our award-winning customer service team in Albuquerque! We're urgently seeking passionate individuals to deliver exceptional experiences for our growing client base. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your voice matters. Immediate start available!
Why you'll love working with us:
- Industry-leading training program
- Clear career advancement paths
- Modern downtown office with flexible scheduling
- Health/dental/vision insurance after 60 days
- 401(k) matching program
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute SLA
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities for premium services
- Maintain 95%+ customer satisfaction score
- Participate in weekly training sessions
- Support weekend on-call rotation (1x/month)
Qualifications
- 1+ years customer service experience required
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional communication and conflict resolution skills
- High school diploma or equivalent (college degree preferred)
- Ability to type 40+ WPM with 98% accuracy
- Spanish fluency strongly preferred
- Pass background check and drug screen
- Reliable transportation required