Job Description
Join TechConnect Solutions as a Customer Service Representative and become the voice of innovation in Oakland's thriving tech sector! We're seeking empathetic communicators to deliver exceptional support to our diverse clientele. Enjoy competitive benefits, professional growth opportunities, and a vibrant team environment in the heart of the Bay Area.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions using Salesforce CRM while maintaining accuracy
- Collaborate with technical teams to escalate complex issues
- Identify upsell opportunities to enhance customer experience
- Participate in weekly training to master product knowledge
- Maintain 30+ calls/day with average handle time under 5 minutes
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Spanish bilingual certification strongly preferred
- Associate degree or equivalent experience required
- Typing speed of 50+ WPM with 98% accuracy