Job Description
Are you a dedicated problem-solver with a passion for helping others? Heartland Support Services is seeking a talented Customer Service Representative to join our growing team in Omaha. We are committed to delivering exceptional support and building lasting relationships with our clients.
In this role, you will serve as the primary point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. If you are ready to advance your career in a supportive and innovative environment, we want to hear from you.
Why You'll Love Working Here:
- Competitive hourly wage and comprehensive benefits package.
- Clear pathways for career advancement and professional development.
- A collaborative, inclusive, and modern workplace culture.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer issues and complaints by identifying root causes and providing effective solutions.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Maintain and update customer information in our CRM database.
- Collaborate with cross-functional teams to escalate complex issues and ensure resolution.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or call center environments is a strong plus.
- Strong verbal and written communication skills.
- Proficiency with computers and CRM software (e.g., Salesforce, Zendesk).
- Ability to multitask and manage time effectively in a fast-paced setting.
- Demonstrated empathy and patience when dealing with difficult situations.