Job Description
Join Coastal Connect Solutions as a Customer Service Representative and become the voice of excellence for our Virginia Beach clients! We're seeking passionate individuals to deliver exceptional support experiences in a fast-paced, rewarding environment. Enjoy competitive compensation, comprehensive benefits, and a vibrant team culture focused on growth and recognition. Why join us?
- Industry-leading training program
- Clear advancement pathways
- Modern, collaborative workspace
- Employee wellness initiatives
Responsibilities
- Handle 80+ daily customer inquiries via phone, email, and chat with <95% resolution rate
- Process orders, returns, and payment adjustments using Salesforce CRM
- Document interactions and maintain accurate customer records in compliance with HIPAA
- Collaborate with technical team to resolve complex account issues
- Identify upsell opportunities to enhance customer experience
- Maintain 99% attendance and strict adherence to SLA timelines
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication skills with neutral accent
- Ability to multitask across digital channels
- Associates degree or equivalent experience required
- Strong problem-solving with conflict resolution certification
- Virginia Beach residency preferred