Job Description
Are you a natural problem solver who thrives on helping people? BrightStar Solutions is seeking a dedicated Senior Customer Service Representative to join our growing team in Minneapolis. In this role, you will be the voice of our brand, ensuring our clients receive the highest level of support and satisfaction.
We offer a hybrid work model, competitive benefits, and a culture that values innovation and empathy. If you are ready to take your career to the next level, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18.00 - $24.00)
- Comprehensive health, dental, and vision insurance
- Flexible hybrid work schedule
- Professional development and career growth opportunities
- Employee recognition programs
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve complex customer issues and escalate matters to management when necessary.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain accurate and up-to-date customer records in the database.
- Identify opportunities to upsell products or services to existing clients.
- Collaborate with cross-functional teams to improve service protocols and customer satisfaction scores.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 2 years of experience in customer service or technical support.
- Excellent verbal and written communication skills.
- Strong computer proficiency and ability to learn new software quickly.
- Ability to multitask in a fast-paced environment while maintaining a calm demeanor.
- Proven track record of resolving conflicts and managing difficult customer situations.
- Availability to work flexible hours, including weekends or evenings if required.