Job Description
Immediate Opening for Customer Service Champion in Louisville!
Join our award-winning team at Nexus Solutions Group, where we're transforming customer experiences across the nation. We're urgently seeking passionate Customer Service Representatives to deliver exceptional support to our valued clients. This is your opportunity to grow with a dynamic company that invests in your development and rewards excellence.
Why Join Us?
• Competitive hourly pay + comprehensive benefits package
• Paid training and career advancement opportunities
• Modern, collaborative work environment in Louisville's business district
• Recognition programs for top performers
• Flexible scheduling options
Responsibilities
- Handle 50-80 inbound/outbound customer calls daily with empathy and professionalism
- Resolve billing inquiries, technical issues, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to escalate complex issues and ensure resolution
- Meet/exceed performance metrics (CSAT, FCR, AHT) through continuous improvement
- Participate in weekly training sessions to refine product knowledge and communication skills
- Proactively identify upsell opportunities for premium service packages
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years in customer service or call center environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Ability to multitask in fast-paced digital/phone environments
- Strong problem-solving abilities with calm demeanor under pressure
- Flexibility to work evenings/weekends during peak seasons
- Must pass background check and pre-employment drug screening