Job Description
Join our award-winning customer service team at Frontier Communications! We're seeking passionate individuals to deliver exceptional support to our Colorado Springs community. Enjoy a collaborative environment, comprehensive benefits, and opportunities for growth in the telecommunications industry. Your role will be pivotal in maintaining our reputation for excellence in customer satisfaction.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and service disruptions efficiently using CRM tools
- Document interactions accurately in our customer management system
- Collaborate with technical teams to escalate complex issues when needed
- Identify opportunities to upsell relevant products and services
- Maintain detailed knowledge of current promotions and service offerings
- Meet monthly performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a call center environment
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in a fast-paced setting
- Must be available for flexible scheduling including evenings and weekends
- Background check and drug test required