Job Description
We're urgently hiring a Remote IT Support Specialist to join our dynamic team in El Paso, TX! This full-time role offers the flexibility of remote work while serving our Texas-based clients. If you're passionate about technology and thrive in fast-paced environments, apply today!
About the Role:
As a key member of our IT support team, you'll provide critical technical assistance to our clients across various industries. This is a high-impact position requiring strong problem-solving skills and a customer-first approach. Enjoy competitive compensation, full benefits, and career growth opportunities in a remote-first culture.
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support channels
- Implement and maintain cybersecurity protocols for client systems
- Manage cloud infrastructure including AWS/Azure environments
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Provide 24/7 on-call support on rotational basis
- Train clients on new technologies and best practices
Qualifications
- 3+ years of IT support experience with remote work exposure
- Expertise in Windows Server, Active Directory, and VPN solutions
- CompTIA Security+ or equivalent certification required
- Strong analytical skills with ability to troubleshoot under pressure
- Experience with ticketing systems (ServiceNow/Jira)
- CCNA or AWS certifications preferred
- Excellent written/verbal communication skills