Job Description
Are you ready for a new opportunity?
TechHorizon Solutions is hosting an exclusive Hiring Event in Baltimore, MD, and we are looking for driven professionals to join our team immediately. We offer a fast-paced, supportive environment where your skills are valued, and your career can grow rapidly.
In this role, you will serve as the first point of contact for our clients, providing top-tier technical support and ensuring seamless operations. Whether you are an experienced professional or looking to start a career in IT, this event is your gateway to immediate employment.
What We Offer:
- Immediate start date upon successful completion of the hiring event.
- Competitive salary with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Professional development and certification reimbursement.
- A vibrant, inclusive workplace culture.
Don't miss this chance to advance your career. Apply today to reserve your spot at our Hiring Event!
Responsibilities
- Diagnose and troubleshoot hardware and software issues for clients with a focus on speed and accuracy.
- Provide exceptional customer service through phone, email, and remote desktop support.
- Document all technical issues and resolutions in our ticketing system for future reference.
- Collaborate with senior engineering teams to escalate complex problems and implement long-term solutions.
- Maintain up-to-date knowledge of the latest technology trends and product updates.
- Conduct basic training sessions for new team members and junior staff.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field is a plus.
- Previous experience in customer support or technical helpdesk roles preferred.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite and basic computer networking concepts.
- Ability to work flexible hours, including evenings and weekends, as needed.