Job Description
Join TechNova Solutions as a Senior Technical Support Specialist and earn top-tier compensation without a degree! We're seeking passionate problem-solvers to deliver elite technical support to enterprise clients in the heart of San Francisco's tech scene. If you're a natural troubleshooter with hands-on experience and a drive to excel, this is your golden ticket to a six-figure career.
Why TechNova?
- Industry-leading compensation package with performance bonuses
- Clear career advancement path to leadership roles
- Cutting-edge training programs (Cisco, AWS, CompTIA)
- Comprehensive benefits including 401(k) matching
Responsibilities
- Diagnose and resolve complex system issues across cloud infrastructure
- Mentor junior support staff and document technical procedures
- Collaborate with engineering teams to implement solutions
- Manage enterprise client relationships with SLA adherence
- Develop automation scripts for recurring technical tasks
- Lead incident response during critical outages
- Conduct security audits and vulnerability assessments
Qualifications
- 5+ years in technical support or systems administration
- Expert-level knowledge of Linux/Windows environments
- CompTIA A+/Network+ or equivalent certifications
- Experience with AWS, Azure, or GCP platforms
- Proven ability to handle high-pressure situations
- Excellent written and verbal communication skills
- Portfolio demonstrating technical problem-solving projects
- Valid driver's license for occasional on-site visits