Job Description
Launch your tech career without a degree! TechForce Solutions offers a paid IT Support Specialist training program designed to transform beginners into certified professionals. Our immersive 12-week curriculum covers hardware troubleshooting, network basics, cybersecurity fundamentals, and customer service excellence. No prior experience or degree required – just your drive to succeed. Upon completion, you'll earn CompTIA A+ certification and join our growing team providing critical IT support to top San Antonio businesses. We invest in our people because your success fuels our innovation.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain network infrastructure components
- Provide exceptional technical support via phone, email, and remote access
- Document troubleshooting procedures and create technical documentation
- Collaborate with senior engineers on complex system implementations
- Participate in ongoing training to maintain technical certifications
- Support cybersecurity best practices across client environments
Qualifications
- High school diploma or equivalent (no college degree required)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly through hands-on training
- Customer service mindset with patience and professionalism
- Valid driver's license and reliable transportation
- Pass background check and drug screening