Job Description
Join our award-winning fintech leader in Seattle's vibrant Pioneer Square! We're seeking a dynamic Senior Operations Manager to revolutionize our service delivery framework. In this pivotal role, you'll architect scalable processes, mentor high-performing teams, and drive operational excellence across our 24/7 support ecosystem. Enjoy competitive benefits, hybrid work flexibility, and the chance to shape the future of financial technology.
Responsibilities
- Design and implement end-to-end operational workflows reducing processing time by 30%
- Lead cross-functional teams of 15+ specialists in DevOps, QA, and Customer Support
- Analyze KPIs to identify bottlenecks and implement data-driven improvements
- Manage $2M+ operational budget with quarterly ROI reporting
- Drive digital transformation initiatives including AI-powered automation
- Ensure compliance with FINRA and PCI-DSS regulations
- Collaborate with C-suite on strategic operational roadmap
Qualifications
- Bachelor's degree in Operations, Business, or related field (MBA preferred)
- 8+ years in operations management with SaaS/FinTech experience
- Proven expertise in Lean Six Sigma methodologies
- Advanced proficiency in Jira, ServiceNow, and Tableau
- Strong background in managing remote/hybrid teams
- Certified ScrumMaster or PMP designation
- Experience scaling operations from 50 to 500+ employees