Job Description
Join our award-winning relocation team and transform lives by helping professionals transition smoothly to Cincinnati! We're seeking a compassionate Relocation Specialist to manage end-to-end relocation packages including moving expenses, temporary housing, and community integration support. This role offers competitive compensation, comprehensive benefits, and the opportunity to make a tangible impact in our growing city.
As a key member of our dynamic team, you'll leverage your expertise in logistics and customer service to craft personalized relocation solutions. Our commitment to employee development includes ongoing training, career advancement pathways, and relocation assistance for your own moves. Help us build stronger communities while advancing your career in one of America's most livable cities.
Responsibilities
- Coordinate comprehensive relocation packages including moving expenses, temporary housing, and home-finding services
- Act as primary point of contact for relocating employees, providing guidance on community resources and local amenities
- Manage relocation budgets and vendor relationships with moving companies, real estate agents, and service providers
- Develop customized relocation plans addressing individual needs, family considerations, and cultural adjustments
- Conduct post-relocation follow-ups to ensure client satisfaction and identify service improvements
- Collaborate with HR departments to support corporate relocation programs and employee transitions
- Stay current on Cincinnati's housing market, school districts, and community developments
Qualifications
- Bachelor's degree in Human Resources, Business Administration, or related field preferred
- Minimum 3 years of experience in relocation coordination or customer service management
- Exceptional communication and interpersonal skills with ability to build rapport with diverse clients
- Strong organizational abilities with experience managing complex projects and multiple priorities
- Proficiency in relocation software (e.g., ReloQuest, MoveHub) and Microsoft Office Suite
- Valid driver's license with ability to conduct local home tours and site visits
- Certification in Relocation (CRP) or willingness to obtain within 6 months