Job Description
Join our dynamic healthcare team as the first point of contact for patients at Central Valley Medical Group. We're seeking a polished Receptionist to deliver exceptional patient experiences while managing administrative operations in our Fresno clinic. This full-time role offers growth opportunities in a supportive environment where your organizational skills directly impact patient satisfaction.
Why You'll Love Working With Us:
- Comprehensive benefits package including health/dental/vision
- 401(k) with employer matching
- Paid time off and professional development stipend
- Modern clinic with state-of-the-art facilities
Responsibilities
- Manage multi-line phone system with professional call routing and voicemail handling
- Coordinate patient scheduling via Epic EMR system with 95% accuracy
- Process registration paperwork, insurance verification, and HIPAA-compliant data entry
- Greet patients warmly, verify appointments, and manage waiting area flow
- Process payments, manage billing inquiries, and reconcile daily transactions
- Coordinate inter-departmental communications and supply inventory
- Uphold strict confidentiality standards for protected health information (PHI)
Qualifications
- Minimum 2 years receptionist or medical office experience required
- Proficiency with Microsoft Office Suite and scheduling software
- Strong multitasking ability with attention to detail in high-volume settings
- Excellent communication skills with clear phone etiquette
- Knowledge of HIPAA regulations and medical terminology preferred
- Ability to remain composed during busy periods and challenging situations
- Valid California driver's license and reliable transportation
- Spanish bilingualism strongly preferred