Job Description
Join our award-winning healthcare team as a Front Desk Receptionist at Fresno Valley Medical Group! We're seeking a warm, professional individual to be the first point of contact for our patients. This dynamic role offers competitive compensation, comprehensive benefits, and opportunities for growth in a supportive environment. If you excel in customer service and thrive in fast-paced settings, apply today to become an integral part of our patient care journey.
Responsibilities
- Manage patient check-in/check-out processes with efficiency and empathy
- Answer multi-line phone system and route calls to appropriate departments
- Schedule patient appointments using Epic EMR software
- Collect and verify insurance information and co-payments
- Maintain organized reception area and manage incoming mail/packages
- Coordinate with clinical staff to ensure seamless patient flow
- Update patient records and maintain HIPAA compliance
Qualifications
- Minimum 2 years of front desk/reception experience required
- Proficiency in Microsoft Office Suite and EMR systems
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced healthcare environment
- Strong attention to detail and organizational abilities
- Professional appearance and courteous demeanor
- High school diploma or equivalent; medical office certification preferred