Job Description
We are seeking a dedicated and detail-oriented Part-Time Technical Support Specialist to join our growing team in San Antonio, TX. As a key member of our IT department, you will provide exceptional technical assistance to our employees and clients, ensuring seamless operations and maintaining high standards of service quality.
In this role, you will act as the first point of contact for technical inquiries, troubleshoot hardware and software issues, and assist in the implementation of new technologies. We pride ourselves on a collaborative work environment and offer flexible hours for our part-time staff.
Why Join Us?
- Competitive hourly rate and comprehensive benefits package.
- Flexible part-time schedule to accommodate your lifestyle.
- Opportunity to work with cutting-edge technology and a diverse team.
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Document all technical issues and resolutions in the knowledge base.
- Collaborate with the IT team to improve service delivery and technical processes.
- Conduct regular training sessions for staff on software updates and security protocols.
- Monitor system performance and alert the team to potential issues.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field preferred.
- 1-2 years of experience in technical support or a related IT role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Microsoft Office Suite and Google Workspace.
- Excellent problem-solving skills and the ability to communicate technical concepts clearly to non-technical users.
- Experience with remote desktop tools and ticketing systems (e.g., Jira, Zendesk) is a plus.
- Reliable, self-motivated, and able to work independently.