Job Description
Are you looking for a flexible, high-growth opportunity in Houston, TX? Apex Digital Solutions is actively seeking a Part-Time Tech Support Specialist to join our dynamic team. We pride ourselves on being a foreigner-friendly employer, offering a diverse, inclusive environment where your background and skills are valued. Whether you are a student, a professional seeking work-life balance, or an expat looking for a community-oriented job, this is your chance to shine.
In this role, you will act as the bridge between our clients and our technology. You will troubleshoot issues, provide top-tier customer service, and ensure our digital infrastructure runs smoothly. We provide comprehensive training, so no prior experience is necessary—just a strong willingness to learn and a positive attitude.
Why Join Us?
- Diverse & Inclusive Culture: We are a global team celebrating diversity in Houston.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: $20 - $25/hr based on experience.
- Professional Development: Pathways to full-time roles and career advancement.
Don't miss out on this exciting opportunity to advance your career in a supportive, English-speaking environment. Apply today!
Responsibilities
- Provide technical troubleshooting and support for hardware, software, and network issues via phone and email.
- Assist clients with account setup, password resets, and navigating our digital platforms.
- Maintain accurate and detailed records of all technical interactions in our CRM system.
- Collaborate with the IT team to resolve complex technical escalations in a timely manner.
- Conduct basic training sessions for new users to ensure they understand our systems.
- Stay updated on the latest technology trends to provide informed assistance to clients.
- Ensure a high level of customer satisfaction through polite and effective communication.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and internet connectivity.
- Strong English communication skills (written and verbal) are essential.
- Previous customer service experience is preferred but not mandatory.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Reliable internet connection and a quiet workspace for remote or hybrid support.
- Must be legally authorized to work in the United States.