Job Description
Join Our Innovative Team in Phoenix
Are you a tech-savvy problem solver looking for a flexible schedule? Apex Digital Solutions is currently seeking a highly motivated Part-Time IT Support Specialist to join our dynamic team in Phoenix, Arizona. We pride ourselves on delivering top-tier technical solutions to our clients, and we need a reliable individual to help maintain our high standards.
In this role, you will serve as the first point of contact for internal and external technical issues, ensuring our infrastructure runs smoothly. If you have a passion for technology and want to work in a collaborative environment with a great work-life balance, we want to hear from you.
Responsibilities
- Provide Tier 1 & 2 Technical Support: Resolve hardware, software, and network issues via phone, email, and remote access tools.
- Incident Management: Log, track, and manage help desk tickets using our ticketing system to ensure timely resolution.
- System Maintenance: Perform regular software updates, patch management, and basic hardware troubleshooting for workstations and peripherals.
- User Training: Assist employees with technical procedures, software installations, and password resets.
- Documentation: Maintain accurate records of technical issues and resolutions in our knowledge base.
- Remote Assistance: Provide remote desktop support to clients across the Phoenix metro area.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or equivalent technical certification (CompTIA A+ preferred).
- Experience: 1-2 years of experience in IT support, help desk, or technical customer service.
- Technical Skills: Strong understanding of Windows and macOS operating systems; proficiency with Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Availability: Ability to work a part-time schedule (e.g., 20-25 hours per week) including some evenings or weekends as needed.
- Soft Skills: Proactive attitude, strong problem-solving abilities, and a customer-centric mindset.