Job Description
We are seeking a proactive and detail-oriented Part-Time IT Support Specialist to join our dynamic team in Louisville, KY. If you are passionate about technology and enjoy solving complex problems in a collaborative environment, we want to hear from you.
In this role, you will serve as the first point of contact for internal technical support, ensuring our staff has the tools and resources they need to succeed. You will work closely with our management team to maintain a secure and efficient IT infrastructure.
Responsibilities
- Provide exceptional technical support to employees via phone, email, and in-person for hardware and software issues.
- Maintain and troubleshoot desktop computers, printers, and network peripherals.
- Manage software installations, updates, and license compliance.
- Assist in the configuration and setup of new workstations for incoming employees.
- Monitor system performance and respond to alerts to prevent downtime.
- Create and maintain detailed documentation for standard operating procedures.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology is preferred.
- 1-2 years of experience in IT support or a help desk environment.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize tasks and manage time effectively in a fast-paced setting.
- Flexibility to work a part-time schedule (e.g., 20-25 hours per week).