Job Description
Join our dynamic team at Southwest Solutions Group as a Part-Time Customer Service Specialist! We're seeking a friendly and detail-oriented professional to deliver exceptional support to our diverse clientele. This flexible 20-hour/week role offers competitive pay, growth opportunities, and a vibrant work environment in the heart of Albuquerque.
As a key member of our support team, you'll handle inquiries, resolve issues, and maintain positive client relationships while contributing to our company's mission of excellence. Perfect for students, career changers, or those seeking work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to resolve complex customer issues
- Contribute to process improvements to enhance customer experience
- Support marketing initiatives through customer feedback collection
- Maintain organized documentation of interactions and resolutions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication and problem-solving abilities
- Ability to work flexible hours including some weekends
- Strong organizational skills with attention to detail
- Valid New Mexico driver's license (if local travel required)