Job Description
Join TechFlow Solutions' dynamic support team and deliver exceptional customer experiences! We're seeking a tech-savvy Part-Time Customer Support Specialist to assist our growing client base in Austin. This flexible role offers remote work options with occasional in-office collaboration at our vibrant downtown Austin headquarters. Perfect for students, career changers, or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and opportunities for growth within a rapidly scaling tech company.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with exceptional professionalism
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions accurately in CRM systems and track resolution metrics
- Collaborate with technical teams to escalate complex issues
- Maintain deep product knowledge through continuous learning
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or technical support experience
- Proficiency with CRM software and ticketing systems (Zendesk/Salesforce)
- Strong problem-solving and communication skills
- Comfortable with remote work and self-directed scheduling
- Basic knowledge of networking concepts and SaaS applications