Job Description
Join our dynamic team at Carolina Connect Solutions, a leading customer experience innovator in North Carolina. We're seeking passionate individuals to deliver exceptional service while enjoying flexible scheduling in our modern Charlotte workspace. Perfect for students, parents, or professionals seeking work-life balance.
What We Offer:
- Competitive hourly pay with performance incentives
- Comprehensive paid training
- Flexible weekday/weekend shifts
- Opportunities for advancement
- Collaborative team environment
Responsibilities
- Handle customer inquiries via phone, email, and live chat with empathy and efficiency
- Resolve technical issues using our proprietary CRM system
- Document interactions accurately in our service database
- Collaborate with team members to improve service workflows
- Meet/exceed quality and productivity benchmarks
- Participate in monthly training sessions
- Provide feedback on customer pain points
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work 20-25 hours weekly
- Problem-solving mindset with attention to detail
- Reliable internet connection for remote options
- Positive attitude and team player mentality