Job Description
Join InnovateTech Solutions as a Part-Time Customer Experience Specialist in the heart of San Jose's thriving tech hub! We're seeking passionate individuals to deliver exceptional service while supporting our cutting-edge product portfolio. This flexible role offers competitive pay, professional development opportunities, and a dynamic team environment. Perfect for students, career-changers, or professionals seeking work-life balance.
Responsibilities
- Deliver personalized customer consultations for tech products and services
- Resolve inquiries through multiple channels (in-person, phone, chat)
- Process transactions accurately using POS systems
- Collaborate with cross-functional teams to enhance service quality
- Identify upsell opportunities aligned with customer needs
- Maintain organized product displays and inventory levels
- Document feedback to improve customer journey experiences
Qualifications
- High school diploma or equivalent; college students welcome
- 6+ months customer service or retail experience preferred
- Proficiency with CRM and POS software (training provided)
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends
- Basic technical aptitude for product demonstrations
- Positive attitude with strong team collaboration ethic
- Must be authorized to work in the US