Job Description
Join our diverse team at Global Horizons Inc., where we celebrate multicultural talent! We're seeking a Part-Time Customer Service Specialist to deliver exceptional support to our international clientele in Seattle. Enjoy flexible hours, competitive pay, and a welcoming environment designed for non-native English speakers. If you're passionate about helping others and thrive in dynamic settings, apply today!
Responsibilities
- Provide multilingual support (English + preferred language) via phone, email, and chat
- Assist customers with product inquiries, order tracking, and troubleshooting
- Document interactions in CRM system with precision and cultural sensitivity
- Collaborate with cross-functional teams to resolve complex issues
- Maintain knowledge base updates for global customer needs
- Participate in quarterly cultural competency training
Qualifications
- Fluent in English and one additional language (Spanish, Mandarin, Japanese, etc.)
- Minimum 1 year customer service experience
- Valid work authorization in the US
- Proficient with digital communication tools (Slack, Zendesk)
- Ability to work flexible shifts (evenings/weekends required)
- High school diploma or equivalent
- Excellent problem-solving and conflict resolution skills