Job Description
Join our dynamic team at Austin Tech Solutions as a Part-Time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support to our growing client base. This role offers flexible scheduling (20-25 hours/week) and the opportunity to work in Austin's thriving tech scene. Enjoy a collaborative environment with competitive pay, professional development opportunities, and the satisfaction of making a real impact.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product-related concerns
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Maintain detailed knowledge of product offerings
- Support sales team with lead qualification and follow-up
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficient with CRM software and MS Office Suite
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Ability to work independently with minimal supervision
- Flexible schedule availability including evenings/weekends
- Tech-savvy with quick learning curve