Job Description
Join our dynamic team at Tampa Bay Solutions Inc. as a Part-Time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional experiences to our growing client base in the heart of Tampa. This flexible position offers the perfect opportunity to develop your communication skills while contributing to a thriving local business. Enjoy competitive pay, a supportive work environment, and the chance to make a real impact in our community.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Resolve customer issues efficiently and escalate complex matters to supervisors
- Collaborate with team members to maintain seamless service operations
- Assist with inventory management and store merchandising duties
- Participate in team training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or retail experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and basic CRM platforms
- Ability to work flexible hours including evenings and weekends
- Positive attitude with problem-solving aptitude
- Valid Florida driver's license (for occasional off-site tasks)