Job Description
Join our dynamic team at Coastal Connect Solutions as a Part-Time Customer Service Specialist! We're seeking a friendly and motivated individual to deliver exceptional experiences to our growing client base in Jacksonville. This flexible position offers competitive pay, growth opportunities, and a supportive work environment. If you thrive in fast-paced settings and have a passion for helping others, apply today to become part of our award-winning team!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve billing issues and technical concerns using our CRM platform
- Process orders, returns, and exchanges accurately while maintaining records
- Collaborate with sales team to upsell relevant products and services
- Contribute to weekly team meetings and process improvement initiatives
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service or retail experience
- Strong communication skills with clear articulation in English
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work flexible shifts including evenings and weekends
- Proven problem-solving abilities with attention to detail
- Positive attitude and resilience in high-pressure situations