Job Description
Join KC Connect Solutions, a leading customer experience innovator in the heart of Kansas City! We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional support to our growing client base. This flexible 20-25 hour/week role offers competitive pay, remote work options, and opportunities for growth in a dynamic environment.
As a key member of our support team, you'll become the voice of our brand, resolving inquiries with professionalism and empathy. We provide comprehensive training and a supportive team culture where your contributions make a real impact.
Responsibilities
- Handle inbound customer calls, emails, and chats with exceptional professionalism
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Maintain performance metrics including CSAT and resolution rates
- Participate in weekly training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in call center or retail
- Proficiency with CRM tools (Salesforce/Zendesk) and Microsoft Office
- Strong communication skills with clear, professional phone presence
- Ability to multitask in fast-paced digital environments
- Available 4-5 days including weekend shifts (Sat/Sun required)
- Kansas City local residents strongly preferred