Job Description
Join Oklahoma City Solutions Group as a Part-Time Customer Service Representative and become a vital part of our dynamic team! We're seeking energetic individuals with a passion for exceptional service to support our growing client base. This flexible role offers 20-25 hours weekly with competitive pay and opportunities for growth. Enjoy a supportive environment where your contributions directly impact customer satisfaction and business success. Perfect for students, career changers, or those seeking work-life balance.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues efficiently using our CRM system
- Process orders, returns, and exchanges while maintaining accuracy
- Collaborate with team members to ensure seamless customer experiences
- Document interactions and maintain detailed case records
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or call center experience preferred
- Strong communication skills with clear articulation
- Proficient in Microsoft Office and basic tech troubleshooting
- Ability to work flexible shifts including evenings and weekends
- Valid driver's license and reliable transportation
- Positive attitude and problem-solving mindset