Job Description
Join our dynamic team at Apex Retail Solutions as a Part-Time Customer Experience Specialist in Charlotte! We're seeking passionate individuals to elevate our client interactions while enjoying a flexible schedule. This role offers competitive pay, comprehensive training, and opportunities for growth within a supportive environment. Perfect for students, professionals seeking work-life balance, or career changers. Enjoy our modern downtown office with free parking and a vibrant team culture.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Resolve product inquiries and process returns efficiently
- Maintain accurate customer records in our CRM system
- Collaborate with sales team to identify upselling opportunities
- Support inventory management and store operations
- Participate in weekend shifts and seasonal peak periods
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with customer-centric mindset
- Basic math skills for transaction processing
- Reliable transportation to downtown Charlotte location