Job Description
Join our award-winning team as a Part-Time Customer Experience Specialist at InnovateTech Solutions! We're seeking dynamic individuals to deliver exceptional service in our San Jose headquarters. Enjoy flexible scheduling (20-25 hrs/week), competitive pay, and a collaborative environment where your contributions directly impact customer satisfaction. Perfect for students, career changers, or those seeking supplemental income. Benefit from comprehensive training, growth opportunities, and a modern workspace in the heart of Silicon Valley.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve technical issues for our SaaS products using troubleshooting protocols
- Document interactions and maintain accurate CRM records
- Collaborate with technical teams to escalate complex issues
- Proactively identify opportunities to enhance customer journeys
- Participate in bi-weekly training sessions to update product knowledge
Qualifications
- High school diploma or equivalent; college students welcome
- 1+ years customer service or tech support experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including weekends
- Valid California driver's license (for occasional off-site meetings)
- Basic technical aptitude with willingness to learn new systems