Job Description
Join our dynamic team at Baltimore Community Services as a Part-Time Customer Service Specialist! We're seeking a passionate individual to deliver exceptional support to our diverse clientele in the heart of Baltimore. This flexible role offers the perfect opportunity to make a meaningful impact while maintaining work-life balance. Enjoy competitive compensation, comprehensive training, and a supportive environment focused on professional growth.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve service issues efficiently while maintaining high satisfaction standards
- Process transactions and maintain accurate client records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Contribute to process improvements and service enhancement initiatives
- Represent the company with integrity and enthusiasm at all client touchpoints
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings and weekends
- Valid Maryland driver's license (for occasional off-site duties)
- Bilingual Spanish speakers strongly encouraged to apply