Job Description
Join Fresno Community Connect as a Part-Time Customer Service Specialist and become the heart of our vibrant local service team. We're seeking enthusiastic individuals to deliver exceptional support to our diverse clientele while gaining valuable experience in a dynamic community-focused environment. Enjoy flexible scheduling and contribute to meaningful local initiatives.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate client records using our CRM system
- Collaborate with team members to resolve service issues and improve customer satisfaction
- Assist with community outreach events and promotional activities
- Contribute to daily operational tasks including inventory management
- Maintain a clean, organized, and welcoming workspace environment
Qualifications
- High school diploma or equivalent required; college coursework preferred
- Minimum 6 months customer service or retail experience
- Proficiency with Microsoft Office Suite and basic CRM platforms
- Excellent communication skills in both English and Spanish highly valued
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including weekends
- Valid California driver's license and reliable transportation