Job Description
Are you looking for a rewarding part-time opportunity in Jacksonville, FL?
Apex Solutions is seeking a dedicated Customer Experience Specialist to join our dynamic team. We pride ourselves on delivering top-tier service and offer flexible scheduling to fit your lifestyle.
Why Choose Us?
- Competitive hourly pay.
- Flexible part-time schedule.
- Professional development opportunities.
Join a team where your contributions matter and your growth is prioritized.
Responsibilities
- Provide exceptional support to clients via phone, email, and live chat.
- Resolve technical and billing inquiries efficiently and with empathy.
- Maintain accurate records in our CRM database (Salesforce/HubSpot).
- Collaborate with the sales team to drive client retention.
- Identify trends in customer feedback to improve service protocols.
- Assist in onboarding new team members as needed.
Qualifications
- High school diploma or equivalent required.
- Strong interpersonal and communication skills.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Ability to work independently and manage time effectively.
- Previous customer service experience is a plus.
- Must be authorized to work in the USA.