Job Description
Join Omaha Connect Solutions as a Part-Time Customer Service Specialist and become the heart of our client experience! We're seeking energetic professionals to deliver exceptional support in a dynamic environment. This role offers flexible scheduling (20-25 hours/week) with competitive compensation and growth opportunities. If you thrive in fast-paced settings and excel at problem-solving, we want to hear from you!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and provide product support for our digital services
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to process improvements and training initiatives
- Meet performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficient in CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and analytical abilities
- Available for flexible shifts including evenings/weekends