Job Description
Are you a people person with a knack for technology? NOLA Tech Solutions is looking for a reliable Part-Time Customer Support Specialist to join our vibrant team in New Orleans, Louisiana. We pride ourselves on delivering exceptional service to our clients, and we need someone like you to help maintain that standard.
As a part-time member of our team, you will enjoy a flexible schedule that fits around your lifestyle while working in a modern, collaborative office environment in the historic French Quarter district. We offer competitive pay, opportunities for professional development, and a culture that celebrates the unique spirit of New Orleans.
Why Join Us?
- Flexible part-time hours (20-30 hours/week).
- Competitive hourly rate ($18 - $22/hr).
- Health benefits for eligible full-time employees (with part-time transition potential).
- Employee discounts on our tech products.
Responsibilities
- Respond to incoming customer inquiries via email, live chat, and phone with a focus on accuracy and empathy.
- Troubleshoot technical issues and provide clear, step-by-step solutions to clients.
- Maintain and update customer records in our CRM database to ensure information is current.
- Collaborate with the engineering and sales teams to resolve complex account issues.
- Document common customer issues and provide feedback to help improve our products and services.
Qualifications
- High school diploma or equivalent; Associate degree in a related field is preferred.
- Previous experience in customer service or technical support is a plus but not required.
- Proficiency in Microsoft Office Suite and basic computer troubleshooting.
- Strong problem-solving skills and a patient, friendly demeanor.
- Ability to work evenings and weekends as required by business needs.