Job Description
Are you looking for a rewarding career with flexible hours in the heart of Milwaukee?
Milwaukee Support Hub is currently seeking a dynamic Part-Time Customer Service Representative to join our growing team. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you.
As a part-time team member, you will play a crucial role in maintaining our high standards of customer satisfaction while enjoying a work-life balance that suits your lifestyle.
Responsibilities
- Manage high-volume incoming calls and emails with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently to ensure high retention rates.
- Update customer records and account information accurately in our CRM system.
- Collaborate with the sales and support teams to ensure seamless service delivery.
- Assist with front desk operations and greet visitors in a welcoming manner.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent required; associate's degree preferred.
- Previous customer service experience in a retail or call center setting is a plus.
- Strong computer literacy, including proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to multitask and manage time effectively during peak hours.
- A positive attitude and a genuine desire to help people.