Job Description
Join our award-winning team at KC Innovate Solutions as a Part-Time Customer Experience Specialist! We're seeking passionate individuals to deliver exceptional service while supporting our growing client base in the Kansas City metro area. This flexible role offers 20-25 hours weekly with competitive pay and opportunities for advancement. Enjoy a modern work environment with hybrid options and comprehensive training. If you thrive in dynamic settings and prioritize customer satisfaction, apply today to become part of Kansas City's most innovative service team!
Responsibilities
- Deliver personalized customer support via phone, email, and in-person interactions
- Resolve inquiries efficiently while maintaining high satisfaction metrics
- Update and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to enhance service protocols
- Identify upsell opportunities based on customer needs analysis
- Contribute to process improvement initiatives for streamlined operations
- Participate in weekly training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in retail or tech sector
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution abilities
- Available to work evenings and weekends (15-20 hours weekly)
- Strong attention to detail and organizational skills
- Valid Missouri driver's license for occasional client meetings
- Must pass background check and drug screening