Job Description
Join Nexus Dynamics as our Operations Manager and lead the engine of our fast-growing tech startup! We're seeking a strategic leader to optimize cross-functional workflows, drive process innovation, and scale operations across our Seattle headquarters. In this high-impact role, you'll collaborate with engineering, sales, and product teams to deliver exceptional customer experiences while ensuring operational excellence. Our culture values agility, data-driven decisions, and continuous improvement—perfect for a visionary ready to shape the future of tech operations.
Responsibilities
- Design and implement scalable operational systems to support 50% annual growth
- Lead cross-functional teams in executing strategic initiatives with 99%+ SLA compliance
- Optimize supply chain and vendor management for $5M+ annual procurement
- Analyze operational KPIs to identify cost reduction opportunities and efficiency gains
- Develop disaster recovery plans ensuring <4-hour downtime SLAs
- Mentor 8 direct reports through performance-driven coaching frameworks
- Drive continuous improvement using Six Sigma methodologies
Qualifications
- 8+ years in operations management with 3+ years in SaaS/tech
- Proven track record of scaling operations in high-growth environments
- Expertise in process automation (Jira, Asana, Salesforce) and ERP systems
- Advanced certification in Lean Six Sigma (Black Belt preferred)
- Strong financial acumen with P&L management experience
- Exceptional stakeholder management across C-suite and external partners
- BA/BS in Operations, Business, or related field; MBA a plus