Job Description
Are you a night owl looking for a rewarding career in San Diego, CA? Apex Digital Systems is urgently hiring a Night Shift Remote Support Specialist for a direct hire position. We are looking for a dedicated professional who thrives in a remote environment and can provide exceptional technical support during our off-hours.
As a key member of our support team, you will bridge the gap between our clients and our technical solutions, ensuring seamless operations even when the sun goes down.
Responsibilities
- Provide Tier 2 Technical Support: Resolve complex technical issues for clients via phone, email, and remote access tools.
- Manage Tickets: Accurately log and update support tickets in our CRM system to maintain high service standards.
- Remote Troubleshooting: Diagnose and resolve software and hardware problems for users working from home.
- Client Communication: Maintain professional, empathetic, and clear communication with clients during night hours.
- Collaboration: Coordinate with day-shift teams to hand over critical issues and ensure continuity of service.
- System Monitoring: Perform routine checks on remote infrastructure to ensure stability and security.
Qualifications
- Experience: Minimum of 2 years of experience in IT support, help desk, or customer service roles.
- Availability: Must be available to work the night shift (e.g., 10:00 PM - 6:00 AM or similar).
- Remote Setup: Reliable high-speed internet and a dedicated home office setup.
- Technical Skills: Proficiency in Windows, macOS, and common office software; familiarity with remote desktop tools.
- Communication: Excellent written and verbal communication skills.
- Education: Associate degree or certification in Information Technology (CompTIA A+ preferred).