Job Description
Join Our Growing Team in Portland, Illinois!
Apex Tech Solutions is currently hosting a Hiring Event for motivated individuals looking to launch a career in the technology sector. We are seeking Entry-Level Customer Support Specialists who are eager to learn, grow, and make an impact.
No prior technical experience is required. We provide comprehensive training and mentorship to help you succeed in a dynamic remote and hybrid work environment.
Why Join Us?
- Competitive hourly pay starting at $18.00.
- Comprehensive training program with no experience required.
- Career advancement opportunities within the company.
- Supportive and inclusive work culture.
Don't miss this opportunity to kickstart your professional journey. Apply today!
Responsibilities
- Assist customers with inquiries via phone, email, and live chat in a professional and courteous manner.
- Utilize internal software tools to troubleshoot basic technical issues and document customer interactions.
- Learn and apply technical product knowledge to provide accurate solutions.
- Escalate complex issues to senior support staff when necessary.
- Maintain accurate and up-to-date customer records within the CRM system.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent.
- Strong desire to learn and grow within a technical environment.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Reliable internet connection and a dedicated workspace.
- Ability to work flexible hours, including evenings and weekends if required.