Job Description
We are currently hosting a Hiring Event for talented individuals to join our dynamic IT team in Indianapolis. Apex Digital Solutions is seeking a detail-oriented Part-Time IT Support Specialist to provide top-tier technical assistance to our diverse clientele. If you are looking for a flexible schedule with a competitive hourly rate, this is the perfect opportunity for you.
Why Join Us?
- Competitive hourly pay ($18 - $22)
- Flexible part-time hours (20-30 hours/week)
- Modern work environment with a collaborative team culture
- Opportunity for skill development in a fast-paced tech environment
About the Role:
As a Part-Time IT Specialist, you will serve as the first line of support for hardware and software issues. You will play a crucial role in maintaining our technology infrastructure and ensuring our team operates efficiently.
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware, software, and network issues.
- Assist in the deployment and setup of new workstations, peripherals, and mobile devices.
- Maintain accurate ticketing records in our helpdesk system, documenting all support interactions and resolutions.
- Conduct routine system maintenance and perform basic troubleshooting for printers, scanners, and network connectivity.
- Collaborate with the IT Manager to identify process improvement opportunities within the support team.
- Guide non-technical users through complex technical procedures with patience and clarity.
Qualifications
- High School Diploma or equivalent; Associate’s degree in Information Technology or related field preferred.
- Minimum of 1 year of experience in a helpdesk or technical support role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Microsoft Office Suite and common business applications.
- Excellent problem-solving skills and the ability to troubleshoot effectively under pressure.
- Strong communication skills (verbal and written) with a focus on customer service.
- Ability to work independently while remaining a collaborative team player.