Job Description
We are urgently hiring for a dedicated Night Shift Customer Service Representative to join our elite operations team in Virginia Beach. If you thrive in a fast-paced environment and are looking for a stable, high-paying opportunity, this role is perfect for you.
As a Night Shift Operator, you will be the face of our company during the evening hours. You will manage a high volume of inquiries, ensuring our clients receive top-tier support and that our logistics operations run smoothly 24/7. We pride ourselves on our modern, inclusive culture and offer comprehensive benefits for our night crew.
Responsibilities
- Manage a high volume of incoming calls, emails, and chats during the night shift.
- Resolve complex customer inquiries and complaints with patience and professionalism.
- Monitor system performance and troubleshoot basic technical issues independently.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with day-shift management to ensure seamless operational continuity.
- Adhere strictly to company safety and compliance protocols at all times.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service, call centers, or logistics is preferred.
- Mandatory: Must be available to work full-time night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce).
- Ability to remain calm under pressure and work with minimal supervision.